Definitions:
“the Hire Agreement” shall be the agreement entered into and signed by the Hirer setting out full details of the Hirer and the vehicle hired and the terms of such hire which agreement shall be read and construed as part of these terms and conditions.
“the Operating Site” shall be the premises and yard at 2-4 Pomeroy Street New Cross London SE14 5BG or such other premises as may be stated in the Hire Agreement.
“the Hire Company” refers to any of the companies listed under business details. The appropriate company will be dictated by the company who delivered the services or which address was the intended collection. Address for service shall be the Operating Site.
“the Hirer” shall be the person or persons named as such in the Hire Agreement and in this expression the masculine shall include the feminine and vice versa.
“Authorised Driver” shall mean any driver of the vehicle authorised specifically to do so in the Hire Agreement.
“Pace Van Hire” Refers to any of the below companies listed under ‘Business Details’ and is the same as ‘the Hire Company’
BUSINESS DETAILS
Pace Van Hire Ltd is registered as a limited company in England Wales under company number 13088658
Registered office:
2-4 Pomeroy Street
New Cross, London
SE14 5BG
Ace Rent a Van Ltd is registered as a limited company in England Wales under company number 06537859
Registered office:
2-4 Pomeroy Street
New Cross, London
SE14 5BG
Ace Rent a Van Croydon Ltd is registered as a limited company in England Wales under company number 11074122
Registered office:
11 Epsom road
Croydon
CR04NB
Pace Van Hire Eltham Ltd is registered as a limited company in England Wales under company number 14573295
Registered office:
2-4 Pomeroy Street
New Cross, London
SE14 5BG
THE HIRER UNDERSTANDS & AGREES THAT:
1. a. When the Hirer signs the Hire Agreement he accepts the conditions set out in this agreement and that any Authorised Driver is the agent of the Hirer and is also bound by its terms and that no such person will be an Authorised Driver unless they shall have signed the Hire Agreement and agree to be bound by the terms thereof and by these terms and conditions. Hire is calculated on a 24-hour basis although rental times may be adjusted to suit individual Hirers’ requirements subject to vehicle availability and subject to the terms set out in the Hire Agreement or in these terms and conditions. The full cost of the rental plus any additional fees must be paid before any vehicle is released for rental.
1. b. Late Return Charges: Hire duration is calculated on a 24-hour basis, commencing from the time of the booking. Customers are granted a one-hour grace period after the scheduled return time. Any return beyond the one-hour grace period will incur a charge equal to one day’s rental rate. The applicable rate will be the prevailing rate at the time of return, depending on the day.
Customers acknowledge and accept that any delay in returning the vehicle may cause inconvenience to subsequent customers. In the event of a late return, the customer agrees to compensate the company for any losses incurred, including but not limited to the cost of the delayed booking and any additional compensation required.
2. The Hire Company is not liable for any loss or damage to any property, articles or possessions stored, transported or left on, or in the vehicle. The Hire Company expressly excludes any duty of reasonable care owed by the Hire Company in relation to such property. The Hirer agrees to indemnify fully the Hire Company against any claim by a third party which the Hire Company may become liable to meet. The Hirer agrees to take every precaution to protect any property, articles or possessions stores, transported or left on, or in the vehicle from damage.
3. The vehicle may or may not have an alarm or tracking device fitted (for deterrent purposes) even though stickers are displayed.
The Hirer Agrees:
4. To pay on demand agreed charges in respect of:
a) Vehicle rental including any additional insurance charges or other charges stated in the agreement;
b) Fuel. Note, the vehicle must be returned with the same amount of fuel as it contained at the commencement of the rental. A re-fuelling charge will be made if it is necessary to bring the level of fuel up to where it was when the Hirer took the vehicle with the same amount of fuel as it has on return,
c) Damage Liability:
• A policy excess is confirmed in your hire agreement form, as stated in the Hire Agreement.
• COI insurance – The hirer gives Pace van hire irrevocable authority to debit any outstanding balances including but not limited to policy excess, mileage, fuel and damages.
• In the event of damage, you are required to pay the excess agreed upon immediately, regardless of fault for the incident.
• Failing to settle any outstanding excess charges/hire charges which result in court action. The hire company reserves the right to claim for any additional costs but not limited to; loss of hire, recovery charges, admin fees, court fees and any loss losses incurred.
• The Hirer accepts liability for any damage, accidents, or incidents occurring during the rental period. The Hirer’s liability is limited to the excess per claim or accident/incident, as specified in the rental agreement – Excepting: The customer is liable for the full cost of repairing any damage caused by an impact above the driver’s cab, including roof or underbody damage to any vehicle.
• The Hire Company will determine who is at fault for the incident. If you dispute this decision, you have the right to appeal after paying the excess.
• In the event of your appeal, an independent assessor will be appointed by The Hire Company to review the evidence and provide a verdict. By signing the agreement, you agree to abide by this verdict.
• In the event of damage, you must pay the requested amount up to the agreed excess immediately, irrespective of fault.
• The Hire Company may exercise discretion in not charging the full excess if the total damage cost and cost to the Hire Company amount to less than the excess.
• If the insurance company, insurance broker, or instructed accident management company determines that Pace Van Hire (and therefore the driver of our vehicle) is at fault for an incident, or if they conclude that they are paying the claim based on a balance of probability, the customer will be liable up to their agreed excess per accident or incident.
d) All fines, penalties, charges and court costs incurred (including any costs which arise if the vehicle is clamped), whilst the vehicle is on hire
e) Reasonable administration charges incurred by the Hire Company resulting from failure of the Hirer to pay the charges referred to in paragraph (d) above and also under any other clause hereof;
f) Any charges arising from HM Customs and Excise or other Authority seizing the vehicle including recovery charges, together with compensation to the Hire Company for loss of income whilst the vehicle cannot be rented out during any period of seizure;
g) Reasonable charges incurred due to breach of other clauses hereof or in the Hire Agreement by the Hirer (including charges incurred in recovering the vehicle).
h) Damage to, or loss of accessories, tyres (including punctures), windscreens, tools and equipment including damage sustained when articles are carried on a roof rack if one is already fitted to the vehicle;
i) Valet charges and loss of use if the vehicle is returned in a state not fit to be rehired due to offensive odour caused by meats, fish, dairy produce, alcohol, travel sickness, or similar;
j) Damage caused by children and animals; and
k) The hirer will be liable for the full replacement cost of radio/cassette/cd player/head unit if stolen where (a) an extractable type has not been removed from the vehicle whilst unattended or (b) where a detachable panel has not been removed from the vehicle whilst unattended. The obligation imposed by this clause is absolute.
l) Cancellation of the hire agreement; A fee of £20 is applicable should the hirer give more than 48 hours Cancellation notice. If the hirer gives less than 48 hours Cancellation notice the Hirer shall not be refunded any amount paid for their hire. If booking with less than 48 hours to the start of the hire, the hirer is not permitted to cancel the booking without payment of the full booking charge. The Hire Company can cancel the booking at any time.
‘Cancellation Protection’ product: If the hirer has chosen our ‘Cancellation Protection’ product this will ensure that if your booking is cancelled prior to the commencement of the booking then the hirer will be entitled to a full refund. Once it has passed the time that you have booked your vehicle, you will no longer be able to claim a refund even if you have taken out ‘Cancellation Protection’. Once you have chosen ‘Cancellation Protection’ you cannot then ask for a refund on the ‘Cancellation Protection’ product as a sole item. You can only be offered ‘Cancellation Protection’ at the point of booking or if your booking begins at least 48 hours away from adding the product.
m) All amounts overdue for payment shall, at the Suppliers discretion, bear interest at the rate of 8% above the Bank of England base rate per month, compounded, for the period from the date of invoice to the date of settlement. (Such penalty shall apply regardless as to whether Judgment in a Court of Law has been obtained). In addition all costs of recovery shall be borne by the Customer. A charge up to the value of £30 will be applied to the Customer account for each occurrence of either unpaid cheques or represented cheques. Any sums remaining outstanding after payment is due will be subject to recovery action by the Supplier’s agents. The Customer shall be indemnify the Hire Company against all costs, fees, disbursements and charges including all debt recovery, legal and insolvency fees and costs incurred by the Supplier in the recovery of any unpaid invoice(s). The Supplier reserves the right to apply for the provisions of the Late Payment of Commercial Interest (Interest) Act 1998 to any and all invoices that remain unpaid after 30 days of the invoice date.
n) Vehicle Recovery:
1. In the event that a customer fails to return the vehicle at the agreed time as specified in the Rental Agreement, the Hire Company reserves the right to recover the vehicle without further notice or consent. The customer will be responsible for any costs or expenses incurred in the recovery process.
2. If a customer fails to make the required payment for the rental as outlined in the Rental Agreement, the Hire Company reserves the right to recover the vehicle without further notice or consent. The customer will be responsible for any costs or expenses incurred in the recovery process.
3. In the event of insurance cancellation, suspension, or any other circumstance that renders the vehicle uninsured, the Hire Company reserves the right to recover the vehicle immediately. The customer will be responsible for any costs or expenses incurred in the recovery process.
4. If a customer engages in any manner of driving that is prohibited as outlined in Section 9 of the terms and conditions, including but not limited to racing, using the vehicle for illegal purposes, or driving under the influence of alcohol or drugs, the Hire Company reserves the right to recover the vehicle immediately. The customer will be responsible for any costs or expenses incurred in the recovery process.
5. In the event of vehicle recovery, whether due to non-return, non-payment, insurance cancellation, or prohibited driving, the customer forfeits any right to use the vehicle beyond the agreed rental period. The customer will also be liable for any additional costs or charges that may arise from the recovery process, including but not limited to towing fees, storage fees, and administrative fees.
6. The Hire Company will make reasonable efforts to contact the customer before initiating vehicle recovery. However, failure to reach the customer or receive a response does not waive the right to recover the vehicle.
7. Once the vehicle has been recovered, the Hire Company reserves the right to take any necessary legal action to recover outstanding payments, damages, or losses incurred as a result of the customer’s non-compliance with the Rental Agreement.
The Hirer Agrees:
5.
a) To inform the Hire Company immediately of any loss or damage to, or fault developing in, or service due on, the rental vehicle;
b) To permit the Hire Company to carry out on demand all essential repairs and servicing;
c) To ensure that the Hirer uses the correct fuel and to maintain all essential every day fluid levels and tyre pressures; and
d) To allow a member of staff of the Hire Company to check and approve the mileage and condition of the vehicle at the start of each and every extension of the hire.
6. The Hirer agrees to ensure that any property secured to or being carried on a roof rack of any hired vehicle which has a permanently fitted manufacturer’s roof rack or a roof rack fitted by the Hire Company shall be properly and safely secured. The Hirer shall not fit any roof rack to the vehicle unless authorised in writing by the Hire Company to do so and shall be liable for all loss and damage caused to the hire vehicle and/ or any third party property or personal injury resulting from a failure to secure property being carried on any roof rack. Note: the Hire Company absolutely prohibit the fitting by the hirer of any roof rack to a hired vehicle. Only permanently fitted racks may be used.
The Hirer Agrees:
7. To return the vehicle, its accessories, and tyres:
a) On the date and at the time specified herein or in the Hire Agreement, or sooner if demanded by the Hire Company (such demand not to be made by the Hire Company without reasonable cause). If you do not bring the vehicle back on time you are breaking the conditions of the Hire Agreement and these terms and conditions;
b) To the Operating Site or such other place as shall be agreed in writing in the Hire Agreement and during the opening hours displayed at that place. If the Hire Company have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is inspected by a member of the staff of the Hire Company;
c) In the condition prevailing at the commencement of rental, fair wear and tear excepted;
d) In a clean and tidy condition, traffic grime excepted; and
e) It is a strict condition that no extension of the hire originally funded by credit card will be granted by the Hire Company until further authorisation of payment is granted by the credit card company.
The Hirer Agrees:
8.
a) Not to sell, rent or dispose of the vehicle or any of its parts. The Hirer nor any Authorised Driver must not give anyone any legal rights over the vehicle;
b) The Hirer agrees to ensure that the vehicle is locked and the keys are safely retained by them when they are not in or driving the vehicle. If the vehicle is left unlocked or if the vehicle keys are left in a vehicle or given to another person who is not an Authorised Driver and the vehicle is subsequently stolen (whether permanently or temporarily) the hirer hereby agrees to be liable to the Hire Company for any damage sustained to the vehicle or for the full cost of the vehicle (if not returned) including any reasonable costs incurred in recovering the vehicle. For the avoidance of doubt where the relevant insurer declines to indemnify due to a breach of any insurance policy condition requiring the vehicle to be locked or the keys to be removed from any unattended vehicle or requiring the vehicle to be driven only by an Authorised Driver, the Hirer hereby accepts personal liability to compensate the Hire Company for all losses sustained by the Hire Company, even though reasonable care may have been exercised by the Hirer.
c) All charges, compensation, damages or other costs due by the Hirer under this agreement will become immediately payable upon the conclusion of the hire or when losses are sustained by the Hire Company, whichever is the earlier.
The Hirer Agrees:
9.
a) That the vehicle will not be driven in a manner which would render void the policy or other contract of insurance;
b) That the vehicle will not be driven by any person who is not the Hirer or an Authorised Driver under this agreement.
c) That the vehicle will not be used to propel or tow any other vehicle or trailer without prior permission of the Hire Company;
d) That the vehicle will not be driven outside of England and Wales and that except with the written permission of the Hire Company and where such permission is given it shall be on such terms and conditions as are specifically imposed by the Hire Company;
e) That the vehicle will not be driven as soon as mechanical, electrical or structural failure in the vehicle occurs. The Hirer shall immediately report to the Hire Company the occurrence of the above;
f) The vehicle must not be driven negligently. This includes, but is not limited to, driving while impaired by tiredness, alcohol, drugs, medication, or any other substance that affects the driver’s ability to operate the vehicle safely. If the driver fails to exercise reasonable care while operating the vehicle and causes damage, the Hirer will be liable for the full extent of the hire company’s losses. This includes mechanical damage (such as to the engine, clutch, and gearbox) as well as any other damages to the vehicle, including but not limited to paintwork, panel repairs, and body part replacement. By hiring the vehicle, the Hirer affirms that the driver meets the hire company’s criteria and is confident and capable of driving a manual transmission van.
g) That the Hirer will not drive the vehicle under the influence of drugs or alcohol, nor permit any person to drive the vehicle who is under such influence or who does not hold a valid licence to drive (including disqualification from driving); and
h) To compensate the Hire Company for all losses sustained as a result of breach by the Hirer (or other authorised driver) of the insurance policy conditions which apply to the vehicle at the time of hire.
The Hirer shall be liable as if he were the owner of the vehicle in respect of:
10.
a) Any financial penalty or charge which may be demanded by any person, corporation or authority as a result of the vehicle having been parked or left upon land which is not a public road; and
b) All parking charge notices, motoring offences, penalty charge notices, congestion charges, dart charges, any low emission fines, bus lanes or any other penalty or notice incurred as a result of the use of the vehicle by the hirer, authorised driver or any unauthorised person between the time of inception of the hire and until the vehicle is returned.
The Hire Company Accepts Responsibility to:
11.
a) Have maintained the vehicle to at least a roadworthy condition
b) Rectify, substitute or terminate the hire of any vehicle which has a major breakdown;
c) Reimburse the Hirer for all costs of oil and mechanical repairs up to a maximum £50.00 on production by the hirer of a V.A.T. invoice and any parts which are shown as necessary to be replaced in order for the vehicle to remain in roadworthy condition;
d) Arrange and/ or carry out any required mechanical repairs when necessary in order to keep the vehicle in roadworthy condition;
e) Provide full assistance and to minimise inconvenience to the hirer in the event of a vehicle breakdown; and
f) to arrange insurance with a reputable insurer in accordance with the terms of the Hire Agreement and subject to the Terms and Conditions of any such arranged insurance policy
The Hirer Accepts:
12.
a) That he should not hold himself out to be the agent or servant of the Hire Company for any purpose;
b) That repairs to the vehicle in excess of £50.00 must not be entered into without the prior consent of the Hire Company and
c) That this agreement is governed by the laws of England and Wales. Any dispute shall be subject to the sole and exclusive jurisdiction of the Courts of England and Wales.
13. The Hire Company shall not be liable for direct or indirect losses arising as a result of the loss or damage to the vehicle whether or not caused by the Hirer or an Authorised Driver including any loss of earnings, loss of profits or loss of opportunity sustained by the hirer. The Hire Company shall not be liable for direct or indirect losses arising as the result of a delayed or a cancelled booking when cancelled or delayed by the Hire Company. The Hire Company will not reimburse any unused hire as a result of the vehicle not becoming roadworthy due to an accident.
Information:
14. For the purposes of identification you must produce your current Driving Licence if you are to be a driver or your current Passport if you are to be the Hirer but not a driver, 2 utility bills, not less than 3 months old, addressed to you at your current address. If one of your bills is a council tax bill, it must not be less than 6 months old. If hiring with a UK licence you must be able to supply a DVLA check code. If you have any points, convictions, bans or other endorsements then you must let Ace Rent a Van know before the day of your hire as you may not be eligible to drive. If you are not eligible to drive either through failure to supply the aforementioned items or through your driving history then Ace Rent a Van will not return any payment. By making payment for your hire you have accepted these terms and conditions.
15. You agree that we may use any information you have given us to local authorities, credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation including the Police.
Non-UK licence holders, are also signing to declare that you have not been disqualified for a period exceeding 3 months during the past year, you have not been disqualified for a period exceeding 6 months in the last 3 years, you do not have any of the following convictions:
UT50 CD40 CD50 CD70 CD71 DD40 DD60 DD80 DR10 DR20 DR30 DR31 DR40 DR50 DR60 DR61 DR70 DR80 DR90.
The Hirer Company – Cancellation of Contract
16. The Hire Company reserves the right of cancelling the contract before it is due to end if they suspect foul play, illegal activities, abuse of the vans or if the use of the vehicle differed from what was originally stated and/or not permitted by the Hire Company. Any refund will be to manager’s discretion. The Hire Company can also cancel the booking at any time and before any contract has been signed.
Breakdown Cover
17. You will have breakdown cover on the vehicle that you hire, however this will only cover you to bring the van back to the branch to swap for another vehicle. If you are to use this breakdown cover to tow you anywhere else other than one of our branches then you may be charged for the recovery cost.
Drop off Service
18. If you decide to use our drop off service without waiting for an agent then the vehicle is your responsibility until the vehicle has been checked off by one of our agents. This applies whether you use our service inside or outside of our opening hours.
If you wish to return a Vehicle to any Branch outside Business Hours you should arrange a representative of the Branch and the Vehicle will be yours until the time at which a representative is able to check your vehicle the following day and you shall be liable to us for any and all Losses we suffer during this time (including any Damage to the Vehicle). If this Clause applies you shall leave the keys for the relevant Vehicle in such location as is approved by the branch in advance (although such Vehicle remains at your risk notwithstanding our agreement to the location of the keys of the Vehicle).
19. Rental Period and Extension:
• The rental period begins from the agreed-upon pick-up date and time and ends at the agreed-upon return date and time as specified in the Rental Agreement.
• If a customer wishes to extend the rental period, they must notify the Hire Company in advance and obtain approval. Additional charges may apply for the extended rental period.
• In the event that the customer keeps the vehicle beyond the agreed time without prior approval, a charge equivalent to one peak day rate per day will be levied for the respective vehicle.
• The Hire Company reserves the right to terminate the rental agreement and take appropriate action if the customer fails to return the vehicle within a reasonable time after the agreed return date and time.
• The customer will be held liable for any additional costs, expenses, or losses incurred by the Hire Company as a result of the delayed return, including but not limited to loss of revenue, inconvenience caused to other customers, and expenses associated with securing a replacement vehicle.
• The Hire Company may charge the customer’s credit / debit card or pursue legal action to recover these costs and losses.
20. ROTHERHITHE TUNNEL
There is a weight restriction for commercial vehicles at the Rotherhithe Tunnel, this means that if the vehicle that you have hired has a gross weight of over 2 tonnes then you are not permitted to drive through it. It is to be assumed that the vehicle you have hired is over this weight unless specifically stated. All of our commercial vehicles that we hire currently are over this weight. If you do travel through the tunnel then you will receive a fine from TFL and an admin fee of £50 from the Hire Company separate to the TFL fine.
21. DRIVER REQUIREMENTS:
Under no circumstances do we accept or arrange insurance for anyone:-
– Under the age of 23
– Who has not held a Full licence for at least 2 years
Even if your licence meets these criteria you will still require approval from the Hire Company that you are insured. This approval must come either in writing or by your original hire agreement.
If you are an insured driver then you cannot give the vehicle to anyone else to drive. If you are a Hirer and not a driver then it is also your responsibility to make sure the correct driver is the only person driving. Should and an uninsured driver become in control of the van then you (the hirer and/or the driver if they are different) agree to pay any losses in full as a result of the uninsured driver.
22. VEHICLE TRACKING AND TELEMATICS
All vehicles hired from Pace Van Hire are fitted with tracking devices (“Tracker Devices”) at the time of On-Hire. These devices collect data including, but not limited to, the vehicle’s real-time location, speed, mileage, driving behaviour, and engine diagnostics.
Even if you do not opt into Telematics Services, we may still use Tracker Devices for the following purposes:
- Monitoring the location and condition of our vehicles
- Managing fleet logistics and operations
- Preventing and detecting fraud or theft
- Complying with legal or insurance requirements
- Supporting accident investigations or enforcement requests by law enforcement authorities
The data collected through Tracker Devices is processed under the lawful basis of legitimate interests, as permitted under Article 6(1)(f) of the UK GDPR, in order to protect our assets, ensure safety, and comply with our legal obligations.
Where required by law, we may share tracking data with:
- Law enforcement authorities
- Insurance companies and brokers
- Legal representatives and courts
- Parking enforcement agencies
- Regulatory or government bodies
Tracker data is retained only for as long as necessary to fulfil the purposes outlined above, and in accordance with our data retention policy.
23. HOW WE SHARE YOUR DATA
We can share your data between any other branch of Pace Van Hire listed in the ‘Business Details’ section. We can share your data with the police on request. If we consider that you have a debt with us then we will share your data with any collection agent of our choosing. We can share your data with our insurance company and broker. We share your details with parking ticket agencies i.e. TFL and local council authorities. We share footage of the dash cam images and audio with the police (upon request) and with our insurance companies and insurance brokers, we also share this information between the branches for monitoring and training purposes.
We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act.
By utilising our services, you acknowledge and agree to be automatically subscribed to our email list. As part of this subscription, you will receive updates, newsletters, promotional offers, and other information related to our services directly to your email inbox. This automatic enrolment is designed to keep you informed and up-to-date with the latest developments and offerings from our company.
Should you decide at any point that you no longer wish to receive these communications, you have the right to opt out. To unsubscribe from our email list, you will need to follow the unsubscribe instructions provided at the bottom of each email communication. Please note that opting out of the email list may affect your ability to receive important updates and offers related to our services.
We respect your privacy and are committed to protecting your personal information. For more details on how we manage and protect your data, please refer to our Privacy Policy.
By continuing to use our services, you expressly consent to this automatic email subscription and acknowledge your right to opt out at any time as described above.
24. Summary and other terms
Responsibility of the Hirer: By signing this agreement, the Hirer acknowledges and agrees to the following responsibilities:
a) Fuel: The Hirer is responsible for the cost of fuel used during the rental period. Fuel must be replaced before returning the vehicle. Failure to do so will result in a charge assessed by Pace Van Hire.
b) Parking and Motoring Charges: The Hirer is responsible for all parking charges, congestion charges, ultra-low emission zone charges, motoring offences, PCNs (Penalty Charge Notices), and other related charges incurred during the rental period.
c) ULEZ Charge: The Hirer acknowledges that it is their responsibility to determine if the hired vehicle is exempt from the Ultra Low Emission Zone (ULEZ) charge. Pace Van Hire does not accept liability for any costs associated with not paying the ULEZ charge.
d) Excess and Damage: The Hirer accepts liability for any damage, accidents, or incidents occurring during the rental period. The Hirer’s liability is limited to the excess per claim or accident/incident, as specified in the rental agreement excepting: The customer is liable for the full cost of repairing any damage caused by an impact above the driver’s cab, including roof or underbody damage to any vehicle.
e) Overloading: The Hirer must not exceed the maximum load capacity specified for the vehicle. The Hirer understands that any costs associated with overloading, including fines, penalties, damages, and additional expenses, are the sole liability of the Hirer.
f) Punctures and Tyres: The Hirer is responsible for punctures and tyre damage during the rental period, including repair or replacement costs.
g) Wrong Fuel: The Hirer will be liable for any costs incurred due to the use of the wrong fuel in the hired van.
h) Theft: The Hirer accepts responsibility for the security of the vehicle during the rental period. In the event of theft, the Hirer is responsible for the excess specified in the rental agreement.
i) Rotherhithe Tunnel: No commercial vehicle hired from Pace Van Hire is allowed through the Rotherhithe Tunnel, unless explicitly stated otherwise.
j) Irrevocable Authority: The Hirer provides irrevocable authority for Pace Van Hire to debit their credit/debit card if any of the above-mentioned charges occur.
k) Bank Chargeback: In the event that the Hirer initiates a chargeback with their bank for any payment made to Pace Van Hire, the Hirer acknowledges and agrees that they will be liable for any associated costs, including but not limited to bank fees, administrative charges, and legal expenses incurred by Pace Van Hire as a result of the chargeback.
l) Admin Fee: The Hirer also agrees that Pace Van Hire will charge them £50.00 as an admin charge for handling the above matters.
m) Late Fees: Hire duration is calculated on a 24-hour basis, commencing from the time of the booking. Customers are granted a one-hour grace period after the scheduled return time. Any return beyond the one-hour grace period will incur a charge equal to one day’s rental rate. Please refer to 1b of the full terms and conditions: www.pacevanhire.com
Additional Terms and Conditions:
a) Vehicle Use: The Hirer agrees to use the hired van in compliance with all relevant laws and regulations, and for lawful purposes only.
b) Mileage Limit: The Hirer acknowledges that mileage is limited. Additional mileage must be pre-booked, and charges will apply at the rate of 20 pence per additional mile.
Daily mileage allowances: 1-4 days: 200 miles / 5-6 days: 160 miles / 7-27 days: 140 miles / 28+ days: 75 miles
c) International Use: Taking the vehicle outside of the UK is subject to prior arrangement and will incur an additional charge equal to your excess outlined in your hire agreement if unauthorised. The Hirer understands that insurance and breakdown coverage will not be provided unless prearranged and the hirer will incur all associated costs in returning the van, even in the event of a breakdown.
d) Hirer’s Declarations: The Hirer declares that they have not had an accident in the last 3 years, have never been refused insurance, do not have any endorsements on their European license (if applicable), and do not suffer from any physical or mental conditions that may impair their ability to drive.
Damage and Repair: In the event of damage to the hired vehicle or a third-party vehicle, the Hirer accepts Pace Van Hire’s estimate for repair, which may include the loss of hire while the vehicle is being repaired.
Data Usage and Dash Cam: By signing this agreement, the Hirer acknowledges:
a) Consent to Data Usage: The Hirer permits Pace Van Hire to record audio and video using cameras and audio devices in the vehicle as outlined in the privacy policy on the website. The Hirer is responsible for informing vehicle occupants about the recording. Occupants entering the vehicle accept the terms and conditions regarding data recording and usage.
b) Tampering with Dash Cam: Tampering with the Dash Cam will result in the Hirer being fully liable for any incidents or damages, and the excess limit will not apply. The hirer will also be liable for the cost of replacement and fitting of new dash camera kit.
Important Notices:
a) Reporting Incidents: The Hirer must immediately notify Pace Van Hire in the event of any incident involving a third party or passenger. Failure to do so may result in legal action against the Hirer. It is important to note that the hirer may not be protected by their excess if they fail to notify us.
b) Non-UK Licence Holders: Non-UK licence holders declare that they have not been disqualified for more than 3 months in the past year or 6 months in the last 3 years. They also declare that they do not have any convictions displayed on the Pace Van Hire website.
c) Liability for Driver’s Actions: If the Hirer and driver are not the same person, the Hirer accepts responsibility for any accidents or misdemeanours committed by the driver.
d) Personal Data: The Hirer acknowledges and accepts the storage, use, and sharing of their personal data as outlined in the privacy policy on the Pace Van Hire website.
False Statements: The Hirer understands that making false statements or withholding material information for the purpose of hiring a vehicle is an offense.