Overview
EuroBR Transports and Removals specialises in local, national, and international relocations, from home moves to commercial transport. Their work relies on dependable, spacious vehicles that can handle everything from furniture to heavy goods, day in and day out.
For this company, finding a van hire partner who could keep their operations running smoothly without downtime or unexpected maintenance costs was essential.
The team at EuroBR explain:
We do relocations non-stop, so we can’t afford breakdowns or long waits for repairs. We needed vans we could trust and a service that didn’t slow us down.
The Challenge
Unlike many operators, EuroBR struggled to find a mechanic able to reliably support Luton body vans, a core vehicle type for their business. Owning vans wasn’t practical, and relying on short-term rentals came with risks.
“Long-term hire just makes sense for us. No mechanic shop wants to deal with Luton bodies, and maintenance takes too long. With Pace, we don’t get that headache.”
They needed a solution that eliminated downtime, avoided costly repairs, and allowed the business to stay focused on moving customers, not managing vehicles.
The Solution: Pace Long-Term Van Hire
EuroBR currently operates three vans, two of which are hired long-term from Pace on annual contracts that renew each year. They use Luton body vans, ideal for large removals, deliveries, and collections.
These vans form the backbone of EuroBR’s daily operations, covering everything from local moves to logistical support across the UK.
“The vans are out every day… collections, deliveries, local jobs. They’re essential for what we do.”
Why They Chose Pace
EuroBR were already familiar with Pace when they made the switch to long-term hire.
“We were already regular customers with Pace. It’s close by, no bureaucracy, easy to deal with. That mattered more to us than just finding the cheapest option.”
They did explore alternatives (some of which offered lower prices) but the value of a trusted relationship and convenient location won out.
“Yeah, we found cheaper agreements out there, but in the end, we chose relationships and location. It made more sense for how we work.”
Business Impact
The move to long-term van hire has transformed efficiency across their operations.
“No stop, no maintenance, no extra costs, no time waste… that’s the big win for us.”
While the overall price isn’t cheaper than some alternatives, the time saved and the smoothness of operations make a significant difference.
The ability to hire extra vans on short-term agreements when needed is also a huge benefit:
“When we hire extra vans short term, it’s a big help, it keeps everything moving when it gets busy.”
Vehicle Condition & Reliability
EuroBR were happy with the condition of their long-term hire vans:
“They weren’t brand new, but for a rental they were in good condition and did the job well.”
Short-term vans were more hit and miss:
“Some of the short-term ones turn up a bit dirty (like they’ve been used for gardening or building) so we’d call those fair condition.”
Maintenance and servicing got top marks:
“Excellent. No complaints. Really good.”
Customer Service Experience
EuroBR rated Pace’s customer service 4 out of 5:
“Good service. The team’s helpful and easy to deal with.”
Flexibility was a standout point:
“Very flexible, changing or extending the agreement is easy. No hassle.”
The only recurring challenge involved invoicing for additional driver costs and tickets:
“We’ve got one extra driver on our contract, so any extra costs or tickets should come together as an invoice. We always have to ask for it.”
Overall Satisfaction
EuroBR rated their long-term hire experience as 4 out of 5 and have already recommended Pace to others.
“Yeah, I already recommended Pace to Marcio a few weeks ago.”
They plan to continue using Pace and offered a couple of suggestions that would make the service even better:
“Just be more clear on costs and charges, and more competitive on price if possible.”
They also noted that, compared with leasing or other rental options, long-term hire can feel expensive, but the convenience and reliability help balance it out.
The Outcome
EuroBR Transports & Removals has gained:
- Vans that keep their operations moving without downtime
- A reliable long-term hire setup tailored to Luton body van needs
- Greater efficiency across daily relocations and deliveries
- Flexible support during busier periods
- A straightforward partnership with a team who keeps things simple
For a business with constant pressure to stay on the move, Pace provides van hire they can depend on, year after year.
Ready to keep your business moving without the downtime? Get a quote for long-term van hire with Pace today.
