Rental Agent

Job description: 

Position: Rental Agent

Location:

• New Cross Branch: 2-4 Pomeroy Street, London, SE14 5BG
• Croydon Branch: 11 Epsom Road, Croydon, CR0 4NB

Employment Type: Full-time – 5 days per week – Opportunities for overtime

Working Hours: Monday to Friday, 8:00am – 6:00pm

Salary & Benefits

• Annual salary: £38,480 gross per annum.
• Based on the London Living Wage of £14.80 per hour.
• Paid 10-hour day rate even when working reduced hours on bank holidays.
• 28 days of paid holiday per year, plus Christmas Day, Boxing Day, and New Year’s Day as additional paid non-working days.
• Pension and other company benefits.
• Opportunity for progression within a growing independent company.

About Pace Van Hire

Pace Van Hire is an independent, family-run vehicle rental company with branches across London.

We provide vehicle hire to both retail and business customers, with a focus on customer service, reliable vehicles, and efficient day-to-day operations.

About the Role

The Rental Agent will be based at our New Cross branch and will play a key role in the daily operation of the branch. This is a customer-facing role that requires strong communication skills, confidence, organisation, and a willingness to get involved wherever needed.

Key Responsibilities

• Deal with customers face-to-face, over the phone, and by email.
• Explain hire contracts, terms, charges, excesses, and customer responsibilities clearly and confidently.
• Process bookings, check-ins, check-outs, and vehicle returns.
• Answer customer emails and enquiries in a professional and timely manner.
• Handle customer complaints or disputes calmly, fairly, and professionally.
• Assist the Branch Manager with the daily running of the branch.
• Manage and prioritise multiple tasks throughout the day without constant supervision.
• Move vans safely around the branch, yard, and local area when required.
• Help ensure vehicles are clean, presentable, and ready for hire.
• Carry out basic vehicle checks and report any damage, faults, or maintenance concerns.
• Support other team members and be willing to muck in with practical jobs as needed.
• Maintain accurate records, paperwork, and booking information.
• Help ensure customers receive a professional and efficient service.

Requirements

• Full UK driving licence.
• Less than 6 points and licence held for more than 2 years.
• Confident driving and moving vans, including in tight spaces.
• Strong customer service and communication skills.
• Confident explaining contracts, policies, and charges to customers.
• Good written communication skills for emails and customer correspondence.
• Proactive and able to manage a busy workload independently.
• Good timekeeping and task management skills.
• Calm and confident when dealing with customer disputes or difficult conversations.
• Willing to learn about vehicles, hire procedures, and fleet operations.
• Not afraid to get hands-on and help with cleaning, moving, or preparing vehicles.
• Reliable, organised, and able to work as part of a team.

Desirable Skills

• Previous experience in vehicle rental, customer service, sales, logistics, or administration.
• Knowledge of vans, vehicle hire, or basic vehicle maintenance.
• Familiarity with London roads and local areas around New Cross.
• Experience dealing with customer complaints or dispute resolution.

Personal Qualities

The ideal candidate will be:

• Friendly and confident with customers.
• Professional and clear when explaining information.
• Proactive rather than waiting to be told what to do.
• Organised and able to manage several tasks at once.
• Practical, hands-on, and willing to help the wider team.
• Reliable, punctual, and committed to high standards.

How to Apply: Please email your CV and a brief cover message to louis@pacevanhire.com